Heads up on intelligence

The future is ready to talk to you - so long as you are the leader of a global brand or business.

Talk to you properly, that is.

We can all have conversations with machines. We can talk to our phones and get verbal responses. Our banks and government departments often prefer us to answer machine-driven questions rather than talk to a real person. Increasing numbers of business websites offer to answer queries using online chatbots - computer programs written to do a half-decent job of responding to questions in full, if somewhat stilted, scripted, sentences.

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