“Is my job safe? Will it make us redundant?”
Dr Lloyd McCann, CEO of Mercy Radiology and Clinics and head of digital health for Healthcare Holdings, frankly admits these questions popped up when he told his staff they were deploying robotic process automation (RPA).
“We have known about RPA,” says McCann. “It has always been on the radar. It is a technology and a solution that we haven’t paid much attention to.”