Mobile apps to have most impact on business success by 2020

Apps have already stamped their mark on modern business, but Gartner expects the best is still to come.

A recent survey from the research analyst found that as user application touchpoints increase in frequency, change in modalities, and expand in device type, the future of app development is multiexperience.

“Development platform vendors are expanding their value proposition beyond mobile apps and web development to meet user and industry demands,” says Gartner research vice president Jason Wong.

“The result is the emergence of multiexperience development platforms, which are used in developing chat, voice, augmented reality (AR) and wearable experiences in support of the digital business.”

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